Inactive 365 mailbox account

Title of alert: “Inactive Mailbox”

Description: Alerts when a Mailbox has not been utilised for greater than a specific number days, this being marked as an inactive 365 mailbox.


  • The number of inactive days
  • Users to ignore can optionally be set

The problem: This alert is triggered when a user has not accessed the mailbox for the specified period.

Impact: There may be an old account that can be archived, or a user that requires assistance. Without attention you may be wasting licences, and, or not attending to emails that require attention.

Suggested steps: Engage a technician to confirm that the alert is accurate, and take appropriate steps depending on your organisational requirements.