Privacy Policy

This privacy policy sets out how Blue Packets Pty Ltd (the Company) uses and protects your personal information in relation to your use of the software CatchBefore. This privacy policy should be read in conjunction with the End User License Agreement. Please read this privacy policy carefully as we will not be responsible in case there is a breach of this policy on your part.

GENERAL

1. The Company is committed to protecting and respecting your privacy in compliance with the Privacy Act 1988 (Cth).
   
2. If we ask you to provide any information including personal identification information such as name, email address and phone number, you can be assured that the information will only be used in accordance with this privacy policy.

2. Using this software indicates that you have read this privacy policy and consent to its terms. If you do not consent to the terms of this privacy policy, please do not access, or otherwise use this software.
   
3. If you are a minor in the jurisdiction in which you reside, you may use this software only after seeking the permission of your parents or your guardian (s).

INFORMATION WE COLLECT

1. In addition to information provided by access granted to your 365 tenancy: We collect the name, email address, physical address, and phone numbers of our direct customers (subscribers of this service).If you have any question about what sort of information we collect, please write to us at: info@catchbefore.com.au.
   
2. In addition to the above, we may collect information about your IP Addresses, Tenancy and its usage.
   
3. We follow strict security protocols to minimise the risk of unauthorised data access.

HOW DO WE COLLECT YOUR PERSONAL INFORMATION

1. We collect your personal information through the following ways:
   – When you sign up for the software, you provide your name, physical address, email address and phone number. This is the primary mechanism through which we collect your personal information.
   – When you visit our website, your IP address will be logged.
   – When you call, your telephone number will be logged.
   – During its normal operation, the service will retrieve configuration and identifiable information from your Tenancy.
   
2. If you would like to know how we collect your personal information or the details of your personal information which we hold, please write to us at: info@catchbefore.com.au.

HOW DO WE USE YOUR PERSONAL INFORMATION

1. We require your personal information to better understand your needs and to provide you with quality service. We may use the information collected through our software for the following:
   – Improve our services and how we operate our software;
   – Market research activities to offer you better services;
   – Marketing and promotional purposes to spread a message about our software;
   – Enhance the user experience;
   – Personalise our services and make recommendations;
   – User Authentication to ensure the safety and security of your account;
   – Provide and deliver products and services at your request;
   – Protect, investigate, and deter fraudulent, unauthorised or illegal activity.
   – As part of the normal operation of the service. Please see Data Transfer further below.
   
2. Apart from the above, we may also use your personal information for record keeping, quality control and for sending promotional materials.
   
3. Unless explicitly mentioned, we do not use your personal information for commercial purposes.
   
4. Unless explicitly mentioned, we do not give access to any third-parties to your personal information.
   

DATA TRANSFER

1. Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. Those countries may not have the same data protection laws as the country in which you provided the data. For example, we may submit certain information such as first and last name, email address, and others to third party databases for checking. These databases may not reside in Australia. We will not intentionally submit details into a system that we know will harvest your personal details for malicious purposes.
   
2. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible by law your personal information. This information may be disclosed to a potential purchaser under a confidentiality agreement. We will disclose information in good faith and only to the extent permitted by law.
   

DATA STORAGE & SECURITY

1. Your personal information will be stored in our servers. Your name, contact details, Tenancy information, and email address is also stored in our database.
   
2. We are committed to ensuring that your data including personal information is secure. In order to prevent unauthorised access or disclosure, we have chosen vendors that put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
   
3. Unless required by law, no one else apart from the Company, its employees, directors, officers, independent contractors, and professional advisors will have access to your personal information.
   
4. If you want us to delete your personal information, please contact us at: info@catchbefore.com.au.

RETENTION OF INFORMATION

1. Unless required by law, we retain your personal information for as long as it is required for the purposes stated in this privacy policy.

USAGE TRACKING

1. We reserve the right to collect data about the way you use the product via product analytics tools.
   
2. This usage data helps us to improve the software by showing us which features are used the most.

YOUR RIGHTS

1. If you use our service, we offer you an opportunity to review, correct, update or delete your personal information by emailing us at info@catchbefore.com.au

RIGHT TO MAKE A COMPLAINT

1. Please contact us if you have a concern with how your data has been handled. If we are unable to resolve this you have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information.

SHARING OF PERSONAL INFORMATION

We do not share your personal information with third-parties without your prior consent except:

1. To comply with applicable laws or respond to lawful requests and legal processes.
   
2. To protect our rights and property, our agents, our customers, to enforce our agreements, policies and terms of use.
   
3. In an emergency such as to protect the personal safety of any person.
   
4. As per the normal operation of the service, where some details (such as email addresses, or domain names) are required to be submitted to a database for look-up against known back-lists or issues.

LINKS TO OTHER WEBSITES & APPLICATIONS

1. Our company’s website may contain links to websites, software, or mobile applications. However, once you leave the company’s website, we have no control over third-party websites, software, and mobile applications. We are not responsible for protecting your privacy on these third-party websites, software, mobile applications. You should conduct due diligence and carefully read the privacy policies applicable to that website, software, or mobile application in question.

GOVERNING LAW

1. This Privacy Policy should be interpreted in accordance with the laws of Australia after taking into account conflict of laws principles.

COMPLAINT AND DISPUTE RESOLUTION

1. If you have any complaint or concern regarding your personal information under this privacy policy, please contact us at: info@catchbefore.com.au. We suggest that you put in the subject line of any email or communication “Privacy Policy” or “Privacy Complaint.” We will respond as soon as possible.
   
2. In the event of any dispute or claim arising out of or relating to the use of your personal information, you will attempt in good faith to negotiate a written resolution of the matter directly with us. If the matter remains unresolved for sixty days after notification (via email, certified mail or personal delivery) that a dispute exists, the parties will attempt to resolve the matter via mediation. The parties shall mutually agree to appoint a mediator.
   
3. Under no circumstance, will the parties resolve the dispute via arbitration, litigation or jury trial except if required by law.
   

CHANGES TO THIS POLICY

1. Our privacy policy is subject to change from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. For example, new rules or guidance issued under the General Data Protection Regulation and the Australian Privacy Act 1988 (Cth) or other relevant data protection and privacy legislation.
   
2. We will undertake best efforts to notify you of the changes and ensure that the most recent Privacy Policy will be available to you.
   
3. Please review this policy periodically to make sure that you are aware about the changes.
   
4. We will not be held responsible if you are not aware about the recent changes to the policy. The recent changes can be found at the top of this policy.

OTHERS

1. This policy is effective from 1 January 2022. If you have any questions related to this privacy policy or how we handle your personal information, please contact us at info@catchbefore.com.au.
   
2. These Terms are effective and were last updated on 21 March 2022
   
3. BluePackets Pty Ltd is located in Australia